Security Statement

Last Updated: 01 June 2026

At CaseRoyelle, we take website security and the protection of customer information seriously. We use technical and organizational measures designed to help protect personal information and support secure transactions on caseroyelle.com

Secure Website Connection

Our website uses HTTPS encryption (SSL/TLS) to help protect information transmitted between your browser and our website.

This encryption helps protect data such as login details, personal information, shipping information, billing information, and checkout details during transmission.

Secure Payment Processing

All payments made on our website are processed through trusted third-party payment providers, including Shopify Payments and PayPal, where available at checkout.

Payment providers handle payment data directly using secure processing systems. CaseRoyelle does not store or have direct access to full credit or debit card numbers.

Platform Security

Our online store is hosted on Shopify, an ecommerce platform that maintains security practices and infrastructure designed to support secure online transactions.

Shopify monitors its systems and applies updates to help maintain the reliability, performance, and security of its services.

Fraud Prevention

We may use automated and manual review processes to help detect and prevent fraudulent, unauthorized, or suspicious transactions.

In certain situations, orders may be reviewed, delayed, held, or canceled if unusual or suspicious activity is detected. This helps protect customers, payment providers, and our business.

Customer Responsibility

Customers are responsible for maintaining the confidentiality of their account information, login credentials, and device security.

If you believe your account, order, or payment information has been accessed or used without authorization, please contact us as soon as possible.

Reporting Security Concerns

If you believe you have identified a potential security issue related to our website, please contact us so the matter can be reviewed.

Please include a clear description of the issue and any relevant details that may help us investigate.

Contact Information

Store Name: CaseRoyelle

Company Name: FUTUREWAVE SOLUTIONS LIMITED

Company Number: 77242548

Company Address: Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy, Central, 999077, Hong Kong

Email: support@caseroyelle.com

Phone Number: +1 917 967 1885

Contact Form: Click Here

Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed

Response Time: Our customer support team typically responds within 24–48 hours on business days.