Shipping Policy

Shipping Policy

Last Updated: 01 June 2026

We currently ship within the United States. All shipping costs and delivery estimates are displayed at checkout before payment is completed. Orders are fulfilled through our U.S. fulfillment partners and shipped via national carriers.

Shipping Options & Costs

Within the United States:

• Free Standard Shipping — $0.00 USD on all orders

• Insured Shipping + Priority Processing — $4.95 USD

• Priority Express Shipping — $9.95 USD

Orders selecting “Insured Shipping + Priority Processing” or “Priority Express Shipping” are prioritized within our internal processing workflow and include shipping protection coverage.

Order Processing

Order Cut-off Time: 12:00 PM Eastern Time
Processing Time: 0–2 business days

Orders are processed Monday to Friday, excluding public holidays.

Orders placed after the cut-off time will be processed the next business day.

Delivery Timeframes

Free Standard Shipping

• Processing Time: 0–2 business days
  
• Transit Time: 7–9 business days
  
• Total Delivery Time: 7–11 business days

Insured Shipping + Priority Processing

• Processing Time: 0–2 business days
  
• Transit Time: 6–8 business days
  
• Total Delivery Time: 6–10 business days

Priority Express Shipping

• Processing Time: 0–2 business days
  
• Transit Time: 5–7 business days
  
• Total Delivery Time: 5–9 business days

Delivery times are estimates and are not guaranteed. Delays may occur due to carrier issues, weather conditions, public holidays, high order volume, incorrect delivery information, or other circumstances beyond our reasonable control.

Shipping Restrictions

We currently ship within the United States only.

We do not ship to PO Boxes, APO/FPO/DPO addresses, or restricted areas.

Lost or Damaged Packages

If your package arrives damaged or does not arrive within the expected delivery timeframe, please contact us:

Email: support@caseroyelle.com

We will assist in reviewing the issue with the carrier or fulfillment partner and work toward a reasonable resolution.

Failed Delivery or Incorrect Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If a package is returned due to an incorrect, incomplete, or undeliverable address provided at checkout, we will contact you to arrange reshipment where possible. Additional shipping fees may apply.

Contact Information

Store Name: CaseRoyelle

Company Name: FUTUREWAVE SOLUTIONS LIMITED

Company Number: 77242548

Company Address: Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy, Central, 999077, Hong Kong

Email: support@caseroyelle.com

Phone Number: +1 917 967 1885

Contact Form: Click Here

Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed

Response Time: Our customer support team typically responds within 24–48 hours on business days.