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Shipping Policy

Last Updated: 01 June 2026

We currently ship within the United States. All shipping costs and delivery estimates are displayed at checkout before payment is completed. Orders are fulfilled through our U.S. fulfillment partners and shipped via national carriers.

Shipping Options & Costs

Within the United States:

• Free Standard Shipping — $0.00 USD on all orders

• Insured Shipping + Priority Processing — $4.95 USD

• Priority Express Shipping — $9.95 USD

Orders selecting “Insured Shipping + Priority Processing” or “Priority Express Shipping” are prioritized within our internal processing workflow and include shipping protection coverage.

Order Processing

Order Cut-off Time: 12:00 PM Eastern Time
Processing Time: 0–2 business days

Orders are processed Monday to Friday, excluding public holidays.

Orders placed after the cut-off time will be processed the next business day.

Delivery Timeframes

Free Standard Shipping

• Processing Time: 0–2 business days
  
• Transit Time: 7–9 business days
  
• Total Delivery Time: 7–11 business days

Insured Shipping + Priority Processing

• Processing Time: 0–2 business days
  
• Transit Time: 6–8 business days
  
• Total Delivery Time: 6–10 business days

Priority Express Shipping

• Processing Time: 0–2 business days
  
• Transit Time: 5–7 business days
  
• Total Delivery Time: 5–9 business days

Delivery times are estimates and are not guaranteed. Delays may occur due to carrier issues, weather conditions, public holidays, high order volume, incorrect delivery information, or other circumstances beyond our reasonable control.

Shipping Restrictions

We currently ship within the United States only.

We do not ship to PO Boxes, APO/FPO/DPO addresses, or restricted areas.

Lost or Damaged Packages

If your package arrives damaged or does not arrive within the expected delivery timeframe, please contact us:

Email: support@caseroyelle.com

We will assist in reviewing the issue with the carrier or fulfillment partner and work toward a reasonable resolution.

Failed Delivery or Incorrect Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If a package is returned due to an incorrect, incomplete, or undeliverable address provided at checkout, we will contact you to arrange reshipment where possible. Additional shipping fees may apply.

Contact Information

Store Name: CaseRoyelle

Company Name: FUTUREWAVE SOLUTIONS LIMITED

Company Number: 77242548

Company Address: Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy, Central, 999077, Hong Kong

Email: support@caseroyelle.com

Phone Number: +1 917 967 1885

Contact Form: Click Here

Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed

Response Time: Our customer support team typically responds within 24–48 hours on business days.

Return and Refund Policy

Last Updated: 01 June 2026

At CaseRoyelle, we offer a 90-day return window. This means you may request a return within 90 days from the date your order was delivered to the shipping address provided at checkout.

Eligibility for Returns

We accept returns for both defective and non-defective items, provided the return meets the conditions listed below.

To be eligible for a return:

• The item must be unused and in its original condition.

• The item must be returned in its original packaging.

• Proof of purchase is required.

• Items sent back without first requesting a return authorization will not be accepted.

How to Start a Return

To request a return, please contact us at:

Email: support@caseroyelle.com

Please include your order number and the reason for your return request.

If your return request is approved, we will provide detailed return instructions and confirm the correct return address. Returns must be requested within 90 days of delivery.

Return Shipping Costs

Customers are responsible for return shipping costs for standard returns.

If the item received is defective, damaged, or incorrect, we will cover the return shipping cost after review and approval.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item is damaged, defective, or incorrect, please contact us within 48 hours of delivery so we can review the issue and assist you with the next steps.

Non-Returnable Items

The following items are non-returnable:

• Gift cards

• Final sale items, if clearly marked as final sale at the time of purchase

Refund Timeline

Once we receive and inspect your return, we will notify you of the approval status.

• Returns are typically inspected within 5–7 business days after receipt.

• If approved, your refund will be processed to the original payment method within 10 business days.

• Banks and payment providers may require additional time to post the refund.

• If more than 15 business days have passed since your refund was approved, please contact us.

Exchanges

We accept exchanges for eligible items within 90 days of delivery.

To request an exchange, please contact us at support@caseroyelle.com with your order number and exchange request.

If approved, we will provide instructions for returning the original item and arranging the replacement item. Exchange availability may depend on product availability.

Return Address

Approved returns must be sent to our designated returns facility:

U.S. Returns Address: 500 7th Ave floor 8, New York, NY 10018, United States

This address is used for U.S. fulfillment and approved returns. The correct return address and return instructions will be confirmed during the return authorization process.

Please do not send items back before your return request has been approved.

Contact Information

Store Name: CaseRoyelle

Company Name: FUTUREWAVE SOLUTIONS LIMITED

Company Number: 77242548

Company Address: Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy, Central, 999077, Hong Kong

Email: support@caseroyelle.com

Phone Number: +1 917 967 1885

Contact Form: Click Here

Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed

Response Time: Our customer support team typically responds within 24–48 hours on business days.

Contact Us

CaseRoyelle is operated by FUTUREWAVE SOLUTIONS LIMITED, a company registered in Hong Kong. We primarily serve customers located in the United States.

We are committed to providing clear and consistent customer support for questions related to orders, products, shipping, returns, payments, or general inquiries.

Contact Information

Store Name: CaseRoyelle

Company Name: FUTUREWAVE SOLUTIONS LIMITED

Company Number: 77242548

Company Address: Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy, Central, 999077, Hong Kong

Email: support@caseroyelle.com

Phone Number: +1 917 967 1885

Contact Form: Click Here

Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed

Response Time: Our customer support team typically responds within 24–48 hours on business days.

Quick Links

• Frequently Asked Questions

• Shipping Policy

• Return and Refund Policy

• Privacy Policy

• Terms of Service

Customer Support

If you have any questions, please contact us using the details above or submit your request through our contact form.

Our support team reviews each request and responds during business hours.

About Us

At CaseRoyelle, we focus on phone cases and accessories designed for modern everyday use. Our goal is to provide protective case designs that combine a clean visual style, practical functionality, and clear compatibility information.

Smartphones are part of daily life for communication, work, travel, organization, and entertainment. Because they are used so often, the cases and accessories designed to protect them should feel reliable, easy to use, and visually refined without unnecessary complexity.

CaseRoyelle provides phone cases and accessories selected for everyday protection, sleek presentation, and compatibility with modern devices. Our collection is built around designs that support daily use while maintaining a polished and minimal look.

Our goal is to create a straightforward shopping experience where product information is clear, policies are transparent, and customer support is easy to access.

CaseRoyelle currently serves customers located in the United States through fulfillment partners and a structured support system.

CaseRoyelle is operated by FUTUREWAVE SOLUTIONS LIMITED, a company registered in Hong Kong.

Our Background

The idea behind CaseRoyelle developed from a simple observation: phone cases and accessories are often presented with unclear descriptions, inconsistent compatibility details, and overly promotional claims.

Many customers want a case or accessories that looks good, fits correctly, and supports daily protection, but product pages are not always clear about design, compatibility, materials, or what to expect after purchase.

CaseRoyelle was created to offer a more refined and structured approach to the phone case and accessories category. Our focus is on clear product presentation, consistent formatting, practical case and accessories designs, and a reliable shopping experience from browsing to delivery.

From the beginning, the objective has been to maintain a store where customers can easily explore phone case and accessories styles, understand compatibility, and access support when needed.

Our Mission

CaseRoyelle’s mission is to provide phone cases and accessories designed for everyday protection, modern style, and clear product understanding.

We aim to offer case and accessories designs that support daily use while maintaining a refined appearance. Our product selection focuses on practical features, clean finishes, and compatibility information that helps customers choose with confidence.

Every part of the store, from product selection to customer support, is organized to provide a clear and predictable experience.

Our Vision

CaseRoyelle’s vision is to build a trusted online destination for modern phone cases and accessories, recognized for refined design, clear product presentation, and a consistent customer experience.

We aim to create a store where customers can easily find compatible phone cases, understand the design and protection features, and know what to expect before and after placing an order.

Growth is approached through consistency, careful product presentation, and continuous improvement across the shopping experience.

Our Values

The principles that guide CaseRoyelle are based on clarity, consistency, and practical design.

Clarity

Product information, compatibility details, shipping information, and policies are presented in a clear and understandable way.

Consistency

Our store structure, product listings, support process, and customer communication are designed to follow a reliable and predictable format.

Everyday Functionality

Our phone cases are selected to support daily use, including regular handling, commuting, work routines, and everyday device protection.

Refined Design

We focus on clean, modern case styles that complement the device without adding unnecessary visual complexity.

Transparency

Our policies and communication are designed to provide clear expectations before purchase, during fulfillment, and after delivery.

A Message from the CEO

When CaseRoyelle was developed, the objective was to create a phone case store that feels clear, refined, and easy to navigate.

The focus has been on reducing unnecessary complexity in product presentation and customer experience. Each part of the store is structured to provide clear product information, consistent formatting, and a predictable process from browsing to delivery.

Modern phones are used every day for communication, work, travel, and personal organization. The cases designed for them should be practical, protective, and visually refined.

CaseRoyelle continues to operate with this approach in mind, focusing on clear compatibility details, structured product pages, transparent policies, and accessible customer support.

We appreciate every customer who chooses CaseRoyelle.

— CEO, CaseRoyelle

Our Commitment

As CaseRoyelle continues to operate and improve, the focus remains on maintaining consistency across all areas of the store.

This includes:

• Providing clear and accurate product information

• Maintaining transparent policies

• Offering accessible customer support

• Presenting phone case compatibility clearly

• Supporting a consistent experience from product page to checkout and post-purchase communication

The objective is to provide a structured shopping experience where customers can understand what they are purchasing and what to expect throughout the process.

Contact Information

Store Name: CaseRoyelle

Company Name: FUTUREWAVE SOLUTIONS LIMITED

Company Number: 77242548

Company Address: Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy, Central, 999077, Hong Kong

Email: support@caseroyelle.com

Phone Number: +1 917 967 1885

Contact Form: Click Here

Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed

Response Time: Our customer support team typically responds within 24–48 hours on business days.